Bot Definition: Exploring the Role of Bots in Modern Workflows
Bots are key players in today’s automated workplace. They can handle simple to complex tasks—like filtering messages, booking meetings, or managing repetitive queries. This glossary entry defines bots clearly, outlining their functionality in HR, operations, and support environments. Whether integrated with chat platforms or internal dashboards, bots enhance productivity and reduce manual load. Winslow highlights how bots are shaping employee experience and digital communication.